Shipping policy

Whole Leaf Tobacco ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.

We do not sell or ship to Arizona residents.

International Shipping

Please read carefully before ordering.

  • Buyer's Responsibility: As the buyer, you are responsible for knowing the laws which govern your ability to purchase whole leaf tobacco in your country. Whole Leaf Tobacco is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
  • Taxes, Duties, and Fees: You are responsible for any taxes, duty, VAT, or any other fees associated with your order once it arrives in your country. Contact your local customs office for details.
  • Harmonized Tariff Code: We will send the International Harmonized tariff code with each order, but this does not assure your customs department will honor it.
  • Confiscated Products: No refunds will be issued for confiscated products.
  • Returned Orders: In the event an international order is returned to us, we will issue a refund equal to the product costs only. You will be responsible for the shipping costs.
  • Shipping Delays: Submitting incomplete or inaccurate shipping information at the time of your order will lead to delays in shipping.
  • UPS International: If you select UPS International, you MUST include your phone number.
  • USPS First-Class International: USPS First-class international orders are not required to be scanned and do not carry insurance. Please be selective with your shipping options, as we cannot file claims for first-class packages.

Shipping Costs (International Examples)

Shipping costs per pound drop dramatically as the order quantity increases. For example:

  • Canada: 4 lbs is about $10 per lb, 6 lbs is $8 per lb, and 20 lbs is $5 per lb.
  • United Kingdom & Rest of the World: Shipping to these locations will add about $3 per pound to the costs listed for Canada.

Canada Shipping Regulations

  • Canadian residents over the age of 18 years are allowed to import up to 15 kilos of leaf tobacco per year.
  • Ontario residents are only allowed to import 3 kilos per order, but are still allowed the full 15 kilos per year.

Shipping & Delivery Delays

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.