Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

We do not sell or ship to Arizona residents.

Legal Notice

We do not sell or ship to Arizona residents.
All notices from Whole Leaf Tobacco to You may be posted on our Website and will be deemed delivered within thirty (30) days after posting. Notices from You to Whole Leaf Tobacco shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

Canada Shipping Canadian residents over the age of 18 years are allowed to import up to 15 kilos of leaf tobacco per year. Ontario residents are only allowed to import 3 kilos per order, but still allowed the full 15 kilos per year.

*International Shipping* Outside of the U.S.A. Please read before ordering. You (the buyer) are responsible for knowing the laws which govern your ability to purchase whole leaf tobacco in your country. No refunds will be issued for the confiscated products. You are also responsible for any taxes, duty, VAT, or any other fees associated with your order once it arrives in your country. We will send the International Harmonized tariff code with each order, but this does not assure your customs department will honor it. In the event the order is returned, we will issue a refund equal to the product costs only. You will be responsible for the shipping costs.

Copyright
All content appearing on this Web site is the property of Whole Leaf Tobacco

Copyright © 2008-2019 Whole Leaf Tobacco. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2008-2019 Whole Leaf Tobacco. All rights reserved.

Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Whole Leaf Tobacco. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property rights of Whole Leaf Tobacco or any third party, except as expressly granted herein.

Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Whole Leaf Tobacco and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Whole Leaf Tobacco believes that customer conduct violates applicable law or is harmful to the interests of Whole Leaf Tobacco and its subsidiaries.

*International Shipping* Please read before ordering. You (the buyer) are responsible for knowing the laws which govern your ability to purchase whole leaf tobacco in your country. No refunds will be issued for the confiscated products. You are also responsible for any taxes, duty, VAT, or any other fees associated with your order once it arrives in your country. We will send the International Harmonized tariff code with each order, but this does not assure your customs department will honor it. In the event the order is returned, we will issue a refund equal to the product costs only. You will be responsible for the shipping costs. If you select UPS International, you MUST include your phone number. Failure to provide ALL information WILL lead to delays in shipping.

Privacy Policy
Whole Leaf Tobacco use of personal information that you may submit to Whole Leaf Tobacco through this Web site is governed by the Whole Leaf Tobacco Privacy Policy.

Shipping & Delivery

We do not sell or ship to Arizona residents.
At this time, Whole Leaf Tobacco ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.

*International Shipping* Please read before ordering. Shipping costs per pound drop dramatically as the order quantity increases. Shipping to Canada…4 lbs is about $10 per lb., 6 lbs are $8 per lb., and 20 lbs is $5 per lb. You (the buyer) are responsible for knowing the laws which govern your ability to purchase whole leaf tobacco in your country. No refunds will be issued for the confiscated products. You are also responsible for any taxes, duty, VAT, or any other fees associated with your order once it arrives in your country. We will send the International Harmonized tariff code with each order, but this does not assure your customs department will honor it. In the event the order is returned, we will issue a refund equal to the product costs only. You will be responsible for the shipping costs. If you select UPS International, you MUST include your phone number. Failure to provide ALL information WILL lead to delays in shipping.

International
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your order. Whole Leaf Tobacco is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Please read before ordering. You (the buyer) are responsible for knowing the laws which govern your ability to purchase whole leaf tobacco in your country. No refunds will be issued for the confiscated products. You are also responsible for any taxes, duty, VAT, or any other fees associated with your order once it arrives in your country. We will send the International Harmonized tariff code with each order, but this does not assure your customs department will honor it. In the event the order is returned, we will issue a refund equal to the product costs only. You will be responsible for the shipping costs.

Return Policy
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Whole Leaf Tobacco reserves the right to change its payment procedures at any time without prior notice to you.

Return Policy

Semi-perishable Items:
Tobacco is semi-perishable. Many hours of research have gone into our packaging to assure the product arrives in the proper order (or case) which allows manipulating the leaf with minimal loss. Satisfaction with your purchase of Whole Leaf Tobacco is our primary goal. If you are not satisfied with your purchase, simply notify us within 7 days of receipt and we’ll make it right with either a replacement item or a full refund of the item(s) purchased (less shipping) —whichever you prefer. You can return the items you are dissatisfied with for a refund. We do not provide return shipping labels. Once your return is received in good condition and in its original packaging, we will issue a replacement or a refund for the amount of the product returned.

Non-Perishable Items:
We are happy to refund or exchange non-perishable item(s) purchased (less shipping) so long as the item(s) is returned sealed in its original packaging. We do not accept opened packages for return. We do not accept returns on electric devices.

If you should need to return an item, please use the “Contact us” form, and instructions on how to return an item will be sent to you. Please include your order number for reference.